October 14, 2004
Fortune Lounge Customer Service, Players Comments and Feedback.
Most of online casino players will be familiar with fantastic Support Team at
casinos family. They have received a whole lot of fabulous feedback and encourage you to
carry on sending it through. Here are some of the players comments:
"I wanted to let you know that since I have been using the Fortune Lounge and associated casino/poker
rooms I have had great customer service. Brad and the other reps have been very helpful and friendly.
This type of service is greatly appreciated. Thank you,"
"Thank you for the lightning fast customer care, you have the best support in the industry and i
have played at most of the online casinos. You have earned my loyalty...Thank you"
"I just wanted to congratulate Fortune Lounge on the timely cash-in for my account. The funds were
already in my bank account this morning! Please pass along my compliments to the appropriate people.
"Please let your PittBoss know I appreciate his understanding and I personally thank him! And let
him know I'm very impressed with your customer support. You have answered my email faster than any
other casino I have played at. Once again Thanks Rudy for you understanding"
"I must say I am truly impressed, and I can't say enough about the incredibly fantastic
customer service from Fortune Lounge. I truly feel like a "VIP" Thank you so very much."
"You just can't and won't find a more "class act" than the Fortune Lounge group. Their service
personnel are without question exceptional...they are always friendly, personable, polite, and
professional. My last trip to Las Vegas tells me that the folks in Vegas could learn a thing or
two about how to treat your customers from the Fortune Lounge gang"
"We have played in various other casinos and have never had the courtesy extended to us as Akiva
has. He not only answered our questions, researched any necessary items, but went the extra mile
by telephoning us to make sure as casino players we were satisfied with the results."
"Many people are fast to complain, (including myself), but not to fast to compliment. Well,
that is exactly what I want to do. I want to say how good you have been. I have asked for comps,
and you have always been very good to me. Even once when I didn't ask, I was given comps. I do
really appreciate this. I found out that other sites are not as generous, and that is why I will
close my accounts with them. They don't reward their players like you do. Thank you,"
"I have always been so impressed with your support staff, each one seem to go above and beyond
the call of duty to make the customer feel special, that's why I have and always will highly
recommend your casino to anyone that will listen. Please tell Gregg how very much he is appreciated,
I know they do not hear it enough, but it really does make a difference to a customer to have
someone on the other end that sincerely cares about the customers needs and goes above and beyond
the call of duty to carry out the wishes of the customer."
"The Customer Service is absolutely without a doubt excellent. ( I can say this because I work
in a call center and I know how these things run) I know excellent customer service. The loyalty
points and the weekend promotions are awesome and the wide variety of games to play."
"I want to Thank you and all the Fortune lounge casinos, I have no Idea how this will effect
my life, but I just wanted to say Thank you and the fortune staff They all have always been
great and most helpful. your true friend"
"The support I have got from Royal Vegas all along has been great and makes playing here a
"I would like to take this opportunity to thank you once again for your team dedication at
Royal Vegas. It really feels great to know that the team really listens and takes the time to
resolve matters. Especially when it comes to dealing with money you want to put your confidence
in the best. Royal Vegas has proved to me that they are indeed that. Most importantly, I would
like to thank Etienne at Royal Vegas. He has showed exceptional problem solving skills in a
timely matter. He was able to resolve my query within a matter of hours - which I have read
usually takes around one week. So not only has he delivered great customer service with a smile,
but he has also exceeded my expectations"
Source: Fortune Lounge
About Fortune Lounge
, one of the oldest and largest online casino groups that unites 10 top quality casinos
and 2 poker rooms (Prima Poker Network).
All Fortune's casinos use Microgaming software, most of them latest Viper software.
Visit any Fortune Lounge online casino, you're gambling in a safe, reputable and reliable
online gambling environment. Their know-how and professionalism ensure a
pleasurable, entertaining and rewarding online gambling experience for you - every time.
And that they back this up with 24-7 support, independently audited reviews and open communication.
Casinos always offer generous sign-up and deposit bonuses, plus daily, weekly and
monthly promotions, lucky draws and progressive jackpots.
Casino group now include the following online casinos:
7 Sultans Poker and
Royal Vegas Poker.